Need help? Our support team is ready to assist with account queries, verification, payments, technical issues or general feedback. You can reach us by email, phone or live chat for prompt assistance. For account or withdrawal enquiries please have your account ID ready. We aim to respond quickly and will guide you through any issue, including responsible-gaming requests and security questions. If you prefer, use the secure portal in your account to submit documents or check ticket progress.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat & email, English support |
| General enquiries | [email protected], response within 24 hours, enquiries team |
| Affiliate enquiries | [email protected], account manager on request, dedicated team |
| Phone | +44 20 7465 3982, Mon-Fri 09:00-18:00 |
| Working hours | 24/7 for urgent issues, standard support 09:00-00:00 |
Email is our preferred method for detailed requests, account issues and any enquiries that need documents or explanations. Please email [email protected] with a clear subject line, your account ID and up‑to‑date contact details to avoid delays. Including full information helps us resolve cases faster; we aim to respond within a few business days.
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple account or payment questions are often resolved on first contact. More complex cases, such as compliance checks or lengthy investigations, may require additional time and could take several days depending on the issue. We’ll keep you updated throughout the process.
Your feedback matters. Please share suggestions, ideas or issues to help us improve the site. Every message is read and assessed by our team, and we use feedback to refine features, fix problems and improve the overall user experience. Send your thoughts via the contact form or [email protected]; we review submissions promptly and use them to make practical improvements.
