At StakeWise we are committed to safer gambling and to helping players keep their play enjoyable and under control. We place player safety first and provide clear tools and guidance so customers can manage time spent gambling, deposits, losses and access to their accounts. If you ever feel gambling is affecting your life, please reach out for support — we take every concern seriously.
We promote responsible play by offering practical controls, clear information and easy access to help. We encourage customers to set personal limits, take regular breaks and use self-exclusion if needed. Our approach is centred on early intervention, privacy, and treating every player fairly and respectfully.
We provide a set of account tools designed to help you control your gambling activity. These typically include deposit limits, loss limits, session reminders, time-outs and permanent self-exclusion. Tools are available from your account settings and can be updated quickly if your circumstances change.
You can set daily, weekly or monthly deposit limits to control how much you fund your account. Limits can usually be increased after a cooling-off period so you remain in control of any changes.
Loss limits allow you to cap the amount you can lose over a defined period. This helps keep spending predictable and prevents chasing losses.
Session reminders and time limits help you monitor how long you play. You can choose short breaks, daily session caps or automatic log-outs to reduce extended play and encourage regular breaks.
If you need a longer break, self-exclusion lets you close access to your account for a set period, ranging from short cooling-off periods to longer exclusions. During self-exclusion your account will be restricted and access to marketing communications can be stopped. If you need help with self-exclusion, contact our support team via your account area.
Watch for changes such as spending more time or money than intended, borrowing to gamble, hiding activity from others, or feeling anxious about gambling. If you notice any of these signs in yourself or someone you care about, take steps to limit play and seek support.
Set clear budgets before you play, use deposit and loss limits, take regular breaks, avoid gambling when upset or impaired, and never chase losses. Keep records of your activity and review your limits regularly to make sure they still suit your circumstances.
If you need specialist help, contact recognised UK organisations such as GamCare and GambleAware for confidential advice and support. You can also talk to your GP or local health services for further assistance. If you are in immediate crisis, contact your local emergency services.
For account changes or assistance with responsible-gambling tools, sign in and visit the responsible gambling section in your account or contact our support team via [email protected]. We are here to help you stay in control.
